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233 High St, Guildford GU1 3BJ, UK – 01483 570022
Excellent team of people who work there, always very helpful and take time to explain things, always a very pleasant experience being there.
Branch manager is the best in town
35-37 North St, Guildford GU1 4TE, UK – 020 3402 7660
Went to Metro bank Guilford Branch to acquire some documents regarding my business and personal account for submission to Home Office(Some time home office request really strange stuff). Polite member of staff welcomed me and offered me the help. Since the requested letter was quite a unique one; my request was initially declined. Upon further request the issue was referred to next level management. Another gentleman named Bilal greeted me warmly and introduced himself as assistant manager at this branch. He firstly listened to my request calmly and nicely explained me the bank policy but eventually after accessing my desire to have that letter sorted; he went out of the way to fulfil my request. I'm humbled with the service you offered me today Mr Bilal. May be it was another day and another customer for you but let me be real here: I'm banking with several banks since 2005 and for the first time someone has impressed me with his customer service that has compelled me to eventually write this feedback at 2 am after compiling all my documents . I hope this reaches you tomorrow and hey!!! thank you for your help!!!!!
Opened current account, approximately 14 months ago with Metro Bank Guildford and initially seemed ok, almost refreshing. Now decided to switch my main 30+ year old current account to them. However, given incorrect and incomplete information about switch and inconsistent info on overdrafts. Member of sfaff on counter had great difficulty understanding the meaning of what a current is account.
12A North St, Guildford GU1 4AF, UK – 0345 740 4404
Very good bank with friendly staff, who make you sit and understand what you want.
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