20 North St, Guildford GU1 4AF, UK – 01483 456978
A good range of outdoor clothing and equipment. Useful for scouting and D of E activities. Friendly and knowledgeable staff. A good online presence as well.
The range of products is great, as are the staff. Just take care not to fall over the buckets catching water from the leaky roof!
224-226 High St, Guildford GU1 3JD, UK – 01483 546329
Don't pay full price
2-3 Friary St, Guildford GU1 4EH, UK – 01483 574032
Timothy the manager was a great help in sorting out my replacement for my boot. After an initial ‘customer service argy bargy’ he took charge in helping replace said boots. He ensured my confidence was restored and I walked away feeling good about my boots and Cotswold. Good for him. He took an annoyed customer, spoke directly to me, agreed a solution and followed through to the end. You have a good manager there. Top talent you should value.
Amazing staff, really helped me out with all my outdoor walking gear. Staff are very professional, with bucket loads of experience and product knowledge. Highly recommended.
4, Ladymead Retail Park, Europa Park Rd, Guildford GU1 1AJ, UK – 01483 207530
Great customer service is rare these days. Richard and his team at Guildford exceeded expectations after an item I ordered to collect arrived damaged. All staff remained polite and professional throughout the process of obtaining a replacement unit (which was not immediately available due to the line being discontinued). Clearly the training and attitude to customer service has improved a lot recently. Well done.
Was in a bit of trouble this evening. We had 20 minutes to get to the shop before closing at 8 and the Sat Nav said it was 18 minutes away. I phoned ahead and the staff stayed open a couple minutes letting me in slightly after 8 and then helped me figure out what I needed. Very helpful and patient in a moment of need
13 North St, Guildford GU1 4AF, UK – 01483 920030
This is a great place for sports kit. Bike section particularly impressed me.
Great Sports shop and great staff. This is the store that Guildford needed, conveniently located right in the middle of the town centre. The store is deceptively large although nowhere as big as some of the out-of-town Decathlons but this is a city store format with all the essentials. Decathlons is renowned for employing staff that specialise in one or two sports and they are usually very helpful and enthusiastic. Please also note that you can select from a wide range of items online and get them delivered the store, and return the items if you don't like them. Some local Sports shop won't be happy but I think there is a place in the market for every store. My only gripe about Decathlon is that they are aiming at mass-market, they used to have fantastic products e.g. in cycling but now 80%+ of their products are geared at the mass market (and priced accordingly). If you are looking for top quality, specialised Sports shops are better.
170 High St, Guildford GU1 3HW, UK – 01483 503596
Good service, very happy. Visited the store with a warranty issue regarding ski gloves, sales staff where very helpful and got the manager who promptly took all my details and returned the items for inspection to north face .The only problem was that I was going skiing in 10 days and the inspection could take up to 2 weeks to get an answer. On returning to store the manager agreed that the items where faulty and due to the short time frame before i leave for skiing, 5 days now, to resolve the issue quickly he agreed to exchange the items and I could pay the difference for a new pair of gortex gloves. This saved me having to buy a new pair of gloves and then get refunded when the original gloves returned from North face. Overall very happy with the service and the new gloves are great. Can't beat North Face .
Good selection of clothing and accessories but it’s hidden away at the back of the Timberland shop. Blink and you’d miss it. Very helpful staff.
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