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2-3 Friary St, Guildford GU1 4EH, UK – 01483 574032
Timothy the manager was a great help in sorting out my replacement for my boot. After an initial ‘customer service argy bargy’ he took charge in helping replace said boots. He ensured my confidence was restored and I walked away feeling good about my boots and Cotswold. Good for him. He took an annoyed customer, spoke directly to me, agreed a solution and followed through to the end. You have a good manager there. Top talent you should value.
Amazing staff, really helped me out with all my outdoor walking gear. Staff are very professional, with bucket loads of experience and product knowledge. Highly recommended.
20 North St, Guildford GU1 4AF, UK – 01483 456978
A good range of outdoor clothing and equipment. Useful for scouting and D of E activities. Friendly and knowledgeable staff. A good online presence as well.
The range of products is great, as are the staff. Just take care not to fall over the buckets catching water from the leaky roof!
4, Ladymead Retail Park, Europa Park Rd, Guildford GU1 1AJ, UK – 01483 207530
Great customer service is rare these days. Richard and his team at Guildford exceeded expectations after an item I ordered to collect arrived damaged. All staff remained polite and professional throughout the process of obtaining a replacement unit (which was not immediately available due to the line being discontinued). Clearly the training and attitude to customer service has improved a lot recently. Well done.
Was in a bit of trouble this evening. We had 20 minutes to get to the shop before closing at 8 and the Sat Nav said it was 18 minutes away. I phoned ahead and the staff stayed open a couple minutes letting me in slightly after 8 and then helped me figure out what I needed. Very helpful and patient in a moment of need
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