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2-3 Friary St, Guildford GU1 4EH, UK – 01483 574032
Timothy the manager was a great help in sorting out my replacement for my boot. After an initial ‘customer service argy bargy’ he took charge in helping replace said boots. He ensured my confidence was restored and I walked away feeling good about my boots and Cotswold. Good for him. He took an annoyed customer, spoke directly to me, agreed a solution and followed through to the end. You have a good manager there. Top talent you should value.
Amazing staff, really helped me out with all my outdoor walking gear. Staff are very professional, with bucket loads of experience and product knowledge. Highly recommended.
20 North St, Guildford GU1 4AF, UK – 01483 456978
A good range of outdoor clothing and equipment. Useful for scouting and D of E activities. Friendly and knowledgeable staff. A good online presence as well.
The range of products is great, as are the staff. Just take care not to fall over the buckets catching water from the leaky roof!
170 High St, Guildford GU1 3HW, UK – 01483 503596
Good service, very happy. Visited the store with a warranty issue regarding ski gloves, sales staff where very helpful and got the manager who promptly took all my details and returned the items for inspection to north face .The only problem was that I was going skiing in 10 days and the inspection could take up to 2 weeks to get an answer. On returning to store the manager agreed that the items where faulty and due to the short time frame before i leave for skiing, 5 days now, to resolve the issue quickly he agreed to exchange the items and I could pay the difference for a new pair of gortex gloves. This saved me having to buy a new pair of gloves and then get refunded when the original gloves returned from North face. Overall very happy with the service and the new gloves are great. Can't beat North Face .
Good selection of clothing and accessories but it’s hidden away at the back of the Timberland shop. Blink and you’d miss it. Very helpful staff.
A modist annual subscription gives you unlimited access to all the walks. However you can Pay As Go by downloading indiviual walks.
Crucially you can also find walks France, Spain, Norway, Portugal and Australia!
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